Help Center
Find answers to common questions
For Customers
How do I book a service?
Browse our categories or search for a specific service, select a provider, choose an available time slot, and confirm your booking. You can pay online or choose to pay in cash directly to the provider.
Are there any fees for customers?
No. Customers pay zero platform fees. The price you see on the provider's listing is exactly what you pay, no hidden charges or service fees added at checkout.
How do I cancel a booking?
Go to your bookings page, open the booking you want to cancel, and click "Cancel Booking." You can optionally provide a reason. Cancellation policies may vary by provider.
Can I pay in cash?
Yes. When booking, you can select "Cash" as your payment method. No credit card is required for cash bookings, you pay the provider directly after the service is completed.
For Providers
How do I become a provider?
Create an account, then go to "Become a Provider" to complete your profile. Add your services, set your availability and pricing, and submit for verification. Once approved, your profile will be visible to customers.
How does the commission work?
iNeedX charges a small platform commission on each completed job. The commission is added to your fee balance. When your balance reaches the threshold, you'll need to pay it to keep your profile visible to customers.
How do I manage my availability?
Go to your provider dashboard and navigate to "Availability." You can set your working hours for each day of the week, and configure buffer time between jobs in Settings.
Account & Security
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive a link to create a new password.
How do I update my profile?
Go to your profile settings to update your name, photo, phone number, and other details. Providers can update their services, pricing, and availability from the provider dashboard.
Still Need Help?
If you can't find the answer you're looking for, contact our support team at [email protected]. We typically respond within 24 hours.